#EmotionalIntelligence

British Library’s candid ransomware comms driven by ’emotional intelligence’

by

May 20, 2024 at 05:45AM The British Library CEO Roly Keating emphasized the importance of emotional intelligence in managing the response to a ransomware attack. The organization prioritized frequent and empathetic communication as it navigated the recovery process, including openly sharing a detailed analysis of the incident. Cross-sector collaboration was also crucial to the library’s … Read more

The $64k Question: How Does AI Phishing Stack Up Against Human Social Engineers?

by

October 24, 2023 at 01:03PM AI-generated phishing emails have the potential to be more damaging in the future, but currently human social engineering is more effective, according to a study conducted by IBM’s X-Force Red. While AI can produce phishing emails faster, humans have an advantage in emotional intelligence, personalization, and creating compelling narratives. The … Read more