#HelpDeskAttacks

As if working at Helldesk weren’t bad enough, IT helpers now targeted by cybercrims

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March 15, 2024 at 03:09PM IT helpdesk workers are increasingly targeted by cybercriminals, a trend noted in Red Canary’s latest threat report as notable. Phishing tactics are being used to gain access to organizational accounts, with attackers pretending to be employees and requesting changes to identity and access management controls. Red Canary recommends enhanced security … Read more

8 Strategies for Defending Against Help Desk Attacks

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December 21, 2023 at 01:08PM Security strategies often lag behind offensive attack tactics, leaving companies vulnerable to evolving threats. The help desk is particularly at risk, as cybercriminals target it to gain network access. Many companies lack robust validation procedures for help desk requests, making them susceptible to social engineering attacks. Strong security measures are … Read more