Securing helpdesks from hackers: What we can learn from the MGM breach
January 8, 2024 at 10:51AM Organizations must rethink helpdesk security in light of the MGM Resorts hack. Attackers used social engineering to impersonate an employee, bypassed verification systems, and executed a ransomware attack. Helpdesk training, multi-factor authentication, and secure communication channels are crucial for preventing such incidents. Specops Secure Service Desk offers advanced employee verification. … Read more