December 18, 2023 at 01:30PM
Microsoft released a troubleshooter tool to address an issue where the HP Smart app was automatically installed on Windows when printers were renamed to HP LaserJet M101-M106. The tool can be downloaded from the Microsoft Download Center and requires admin privileges to run. It can remove incorrect metadata and application associations related to this issue.
Key Takeaways from the Meeting Notes:
– Microsoft has released a troubleshooter tool to address an issue where the HP Smart app automatically installs on Windows after renaming all printers to HP LaserJet M101-M106.
– Customers have reported this issue through various online social networks and Microsoft’s community website since late November.
– The issue affects client (Windows 10 1809 or later) and server (Windows Server 2012 or later) platforms but does not impact devices without access to the Microsoft Store.
– Microsoft has released the Microsoft Printer Metadata Troubleshooter Tool to help admins and users address the printing issue.
– The tool will restore previously downloaded model information and icons and remove HP LaserJet M101-M106 model information from printers that do not match this name and model. It will also uninstall the HP Smart application if incorrect metadata is found.
– Admin privileges are required to run the troubleshooter, and it can be downloaded from the Microsoft Download Center for different platforms.
– Users need to follow specific steps to run the tool with admin privileges from a Command Prompt window.
– Enterprise administrators need to run the tool as the Local System account to correct printers for all users and sessions on a system.
– The troubleshooter will display a completion message when incorrect printer information is fixed or indicate that the device is unaffected.
– Changes made by the troubleshooter may take a couple of hours to take effect according to Microsoft.
– Microsoft also addressed a similar known issue earlier this year related to automatic Wi-Fi connection setup for some printers.