#CustomerDisruption

Delta: CrowdStrike’s offer to help in Falcon meltdown was too little, too late

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August 8, 2024 at 06:38PM Delta accuses CrowdStrike of attempting to shift the blame for an IT meltdown caused by faulty software, impacting over 8 million computers. Delta’s attorney states the IT fiasco cost the airline over $500 million and suggests a lawsuit is likely. CrowdStrike’s response and support offer were deemed untimely and inadequate … Read more

UK bakery Greggs is latest victim of recent POS system outages

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March 20, 2024 at 11:34AM UK bakery chain Greggs faced a point of sale system outage, resulting in store closures and payment issues for customers. With 2,300 branches, 21,500 employees, and an annual revenue of over $2.3 billion, the technical issue affected operations. While mostly taken lightly on social media, the company confirmed working to … Read more